Other than as specifically provided in any separate formal purchase agreement between you and Smith Walbridge Band Products (SWBP), these terms and conditions (this "Agreement") apply to all of your online purchases from the website at www.swbandproducts.com (the "Site") and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and SWBP.

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon SWBP until accepted by SWBP. We reserve the right to refuse service to anyone. SWBP will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.

Because prices, product descriptions, and availability can change quickly, SWBP does not warrant the accuracy or completeness of the information provided on the Site.

Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, and Discover. SWBP will not charge a credit card more than the amount indicated on the receipt/ invoice, unless the purchaser makes a change to the order and authorizes the charge or credit.

In addition to credit cards, for phone or mail orders you may pay by purchase order, money orders, cashier's checks, and personal checks. Just call us at 877-286-9925 to place your order or select the appropriate option upon your online checkout. Purchase Orders are only accepted from a business, school, or government agency and must be faxed to us at 877-840-8179. SWBP reserves the right to to refuse purchase orders for any reason. Purchase orders not paid after 30 days from shipment are subject to a 20.00 late fee and 5% finance charge, accruing from the date of purchase. Purchase orders not paid after 90 days will be turned over to a collection agency. All orders paid by check will not ship until the check clears our bank.

Separate charges for shipping and handling will be shown on your order form. Most orders received before 1:00 p.m. Eastern Time, Monday through Friday, are shipped the same day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. Shipping charges are not refundable once an order leaves the warehouse, with the exception of defective product or SWBP processing errors. We recommend that any expedited means of shipping your order be placed via phone. SWBP can not guarantee that every expedited means of shipping will ship the same day.

Should the site calculate a significant error in shipping calculation, the customer will be notified of any needed adjustments. An additional charge will not be added to the order without customer authorization. If a customer declines any shipping adjustments, SWBP will cancel the order and refund the full purchase amount back to the credit used on the purchase.

If customer provides an incorrect address or information related to shipment, the customer will be responsible for any charges levied by the carrier to SWBP.

All items purchased from SWBP and SWBP suppliers are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to the customer upon our delivery to the carrier. Signature confirmation service is on provided at the request of the customer.

If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped to Illinois and Indiana. If you are shipping an item to any one of these states, then you will be charged the applicable local sales tax rates. If you are a tax exempt organiztion, please indicate your tax number during the online check out. We will deduct the sales tax on the final invoice. If you are a tax exempt organization and wish to purchase products online via credit card, you must register and then contact us via phone to switch your online account to tax exempt.

All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.

All returns and exchanges must be returned to a specific address accompanied by an RA number, we which we provide. Unaltered merchandise must be return within 30 days from purchase. DO NOT RETURN THE MERCHANDISE TO OUR OFFICE ADDRESS. The customer is responsible for all charges involved with returns and exchanges (with the exception of defective or incorrect items). Refunds will be credited after the item arrives and is inspected. All returns must be in new condition and accompanied with unaltered original packaging. Shipping charges are not refundable unless the merchandise is defective, or if incorrect items were sent.

All sales final on custom such as clothing, guard wear, banners, custom flags, box cords, etc.

Most Concert Wear (Tuxedos, Dresses, Pants, etc.) products are not refundable . Exchanges can be made if an RA is obtained within 14 days. All clothing must be returned in new condition in original box. Opened tuxedo shirts cannot be exchanged or returned.

Other terms and conditions on may be noted on the product page.

SWBP DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. SWBP WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, SWBP SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Privacy Statement

Information provided by the customer will only be used for purposes related to processing the customer's order. SWBP will not share, sell, or loan personal information under any circumstance or condition. This includes, but not limited to name, address, phone number, email address, and credit card information.