What are your business hours?
The office is open Monday- Friday from 8am- 5pm CST. We are currently open on Saturday and Sunday, but hours are determined by call volume. Emails are usually answered 7 days a week.

Approximate delivery times for UPS ground:

Pacific Time Zone: 5-6 business days
Mountain Time Zone: 4-5 business days
Central and Eastern time zone: 2-3 business days

Our web cart uses real time UPS rates which are affected by weight, box size, and distance. Some items ship in a separate or over sized box, which increases the cost. Occasionally merchandise might arrive in separate packages when shipped from different suppliers.

Our shipping charges are not "padded" to increase profit margins. If a shipping charge appears to be high, please call us. We will correct any discrepancies over the phone. For bulk orders we always recommend calling us for a shipping quote.

I need an item by a certain date, can I expedite my order?
Yes. Our web site provides different shipping options, including UPS Next Day Air. Orders placed after 2pm EST will not ship until the following business day. If you need to expedite your order, we recommend that you call us. We cannot refund shipping charges once your order leaves the warehouse.

Do you sell to the public?
Yes. Individuals can place orders online or by calling us at 877-286-9925

Do you accept purchase orders?
Yes. We accept purchase orders from schools, businesses, band boosters, bookstores, military, and government agencies. Orders will be invoiced and can be placed online, by phone, or by faxing to 866-401-4406. New customers will be required to fill out a one page account application

What is your return policy?
All returns and exchanges must be returned to a specific address accompanied by an RA number, we which we provide. Unaltered merchandise must be return within 30 days from purchase. DO NOT RETURN THE MERCHANDISE TO OUR OFFICE ADDRESS. The customer is responsible for all charges involved with returns and exchanges (with the exception of defective or incorrect items). Refunds will be credited after the item arrives and is inspected. Shipping charges are not refundable unless the merchandise is defective, or if incorrect items were sent.

All sales final on custom such as clothing, guard wear, banners, custom flags, box cords, etc.

Most Concert Wear (Tuxedos, Dresses, Pants, etc.) products are not refundable . Exchanges can be made if an RA is obtained within 14 days. All clothing must be returned in new condition in original box. Opened tuxedo shirts cannot be exchanged or returned.

Other terms and conditions on may be noted on the product page.

We are tax exempt. Can we order online?
We only collect sales tax for orders that ship to IN and IL. If your organization is tax exempt, there are two ways we can accommodate your online order:

1. Set up a user account and include your tax exempt number. Then contact us via email to change your profile to "tax exempt."
2. Place your order online and include your tax exempt number. We will deduct the sales tax and issue a revised invoice.

All payments must come from the tax exempt purchaser.

Do you charge sales tax?
Any orders shipping to IL or IN are subject to sales tax. Any tax liabilities in the remaining 48 states are the responsibility of the purchaser.


Why do I get voice mail during business hours?
If you receive a voice message during business hours, we are assisting other customers. Please leave a message your call will be returned. If you have basic questions, you can also fill out the contact us form.

Why does my order have two separate order numbers?
If you ordered items that ship from separate warehouses, your order will be split. This allows faster processing and easier tracking of your items.